Terms of Service

Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

Licence to use website

You may view, download for caching purposes only, and print pages from the website, provided that:

(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;

(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;

Limitations of liability

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.

You accept responsibility for all activities that occur under your user ID or password. We may disable your user ID and password at our sole discretion.

Variation

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

Entire agreement

These terms and conditions , together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

Important information about this Web Site

The following terms and conditions govern your use of this Web Site and the information contained on or available through the Web Site. By accessing, using or downloading the Web Site or the information you agree to be bound by these terms and conditions, which may change without further notice to you. This Web Site is operated by the organisation named on the “Contact Us” page of this Web Site (“the Firm”).

This Web Site does not give financial, investment or tax advice. It is specially designed to provide its users with general information only regarding the Firm and how to contact the Firm and does not (indeed cannot) attempt to give individual users specific advice on which products or services are the most appropriate for them in their particular circumstances.
The information provided on products or services on this Web Site does not constitute and offer of sale. To enquire about any of these products or services, contact the Firm.

Some products offered by the Firm may be available from sources other than the Firm at a lower or higher cost than quoted, for example where a particular intermediary has negotiated special terms with a product provider.
The Firm does not warrant or represent that the information and data contained in this Web Site is accurate, current, complete or suitable for your or any purpose. Therefore, subject to any restrictions imposed by our regulator, the Firm will not be liable to users of the Web Site for any losses or damages, whether direct, indirect, special or consequential whether in contract, tort (including negligence) or otherwise arising from this Web Site or from any inability, interruption or delay in access to the Web Site or any linked web site for whatever reason.

We strongly recommend that if you are in any doubt about any aspect of your personal finances you seek independent financial advice.

We will, upon receipt of your e-mail enquiry, contact you within 5 working days. If you are experiencing any problems or have not heard from us within this time, please contact one of our customer services advisors on 020 8 5141300.

This Web Site is for use in the UK only and the information contained within it relates to products marketed to residents of the UK only. Non-UK residents should refer to a source of financial advice within their own country.

Your use of this Web Site shall be governed by English law and the English courts shall have exclusive jurisdiction over any disputes arising from or in connection with the use, misuse or inability to use this Web Site.

Terms and conditions

Terms & Conditions

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

General terms and conditions

This site is owned and operated by Country House Flowers

If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at countryhouseflowers@gmail.com

The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Country House Flowers. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Accuracy of content

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the services or prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service or product (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

Payment terms

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

Delivery charges

Delivery charges vary according to the type of goods ordered.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Our shipping prices for international orders do not include any local customs and duties charges and we will not be liable for any charges that may occur.

Returns and Refunds

All fresh flower sales are final.

As flowers are a perishable item, returns are only accepted under the following circumstances:

All issues must be raised to us within 24 hours
As items are perishable, we do not issue refunds, however if the issue cannot be resolved, a store credit may be available
Issues of “not liking” the arrangement are not grounds for a return.
As flowers are perishable, you must water them, otherwise they will not last as long as they should. It is the recipient’s responsibility to re-cut and water the arrangement.
As all flowers are not always in season, or not in stock, we reserve the right to substitute flowers with a similar “look” and feel without prior consultation.
Please be aware that the bouquet and flowers will wilt at different times, a carnation for example will outlive a garden rose, it's the nature of nature!

To be eligible for a return on lifestyle items, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your return is plants or flowers, you must contact us immediately on receipt and forward photographs to countryhouseflowers@gmail.com

Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered. Please note if you are under the age of 16 you may not be legally of age to purchase some items on our website.

Cancellation by us

We reserve the right not to process your order if:

We have insufficient stock to deliver the goods you have ordered;
We do not deliver to your area
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

Liability

We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Hire

Any damage caused to hire goods, beyond reasonable wear and tear, will be the responsibility of the hirer. Any repair work necessary as a result will be chargeable.
If the hirer fails to return any goods hired by the end of the agreed hire period or within 7 days from the notification of the missing goods the hirer shall pay to the company the current market replacement cost of the items which have not been returned. If missing items need to be collected this will be further charged at the quoted rate.
It is responsibility of the hirer to return hired goods to the Country House Flowers Shop
We accept no responsibility for injury caused to any person during the hire period. All items hired and are the responsibility of the hirer until they are returned.

19. PRIVACY STATEMENT

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Information that we collect from you:

During your use of our Site, whether you’re just having a browse or making a purchase, it’s necessary for us to collect some personal data in order to provide the best service possible. We may also collect personal data about you when you register and use Country House Flowers Account, when you sign up to our newsletter or, when you interact with us on our social media accounts, when you purchase products from us, and when you participate in any giveaways.

We have collected your personal data in order for marketing purposes, your personal data will be stored by us only as long as you do not change your mind to receive such materials from Country House Flowers, and notify us of that fact.

When you fill in forms on our Site, you may also give us information about yourself. When you register to subscribe to our email newsletters, enter into our giveaways and other promotions on our website, or when you participate in our social media activities or surveys, you’ll be giving us your information so we can contact you accordingly.